Warranty Clerk

Customer Service / Bike Sales
VoltBike Electric Inc. is fast growing electric bike manufacturer located in Port Coquitlam, BC.

We are looking for a technical sales and support person. A mix of in-person sales, phone support, technical emails, and some basic mechanical work. Cycling knowledge is an asset. Training and support provided. This position will report to senior bike mechanic.

Love for biking and familiar with bicycle components is beneficial.

Responsibilities:

• Engaging with bike enthusiasts in a friendly tone over the phone.
• Responding by email to customers in a timely and efficient manner.
• Responding to warranty tickets.
• Prepare and submit warranty claims to manufacturers.
• Performing other clerical tasks as needed.

The skill set we are looking for includes:

• Love for biking.
• Basic mechanical skills, so you can explain features on our bikes.
• Strong interpersonal skills.
• Excellent verbal and non-verbal communication skills.
• Customer service background.
• A quick learner who pays attention to detail.
• Ongoing training and growth opportunities.

Job Type: Full-time

Salary: $20.00-$26.00 per hour

Additional pay:

Benefits:

Schedule:

Education:

• Secondary School (preferred)

Experience:

• customer service: 1 year (preferred)