Support Analyst Jobs in Waterloo, ON at Manulife

Title: Support Analyst

Company: Manulife

Location: Waterloo, ON

Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.

Job Description

Are you looking for unlimited opportunities to develop and succeed? With work that makes a difference in a flexible and supportive environment, while helping customers achieve their dreams and aspirations?

What if I told you we’re working towards modern tools and processes including Agile, Human Centered Design, customer experience/journey mapping, Jira and eSignature platforms? That we are keen to innovate and we’re growing?

At Manulife Bank, we believe banking products are an integral part of every Canadian’s financial plan. As one of Canada’s youngest banks, we are growing at an unprecedented rate and need people with the skills, energy and drive to maintain our position. We offer competitive compensation and a supportive work environment with flexible hours.

What will I be doing?

You will join forces with other talented people to analyze business needs, create business requirements and stories for Operational initiatives, and represent those business needs and help make the solution a reality (with no/low tech solutions). Then you start on the next challenge and do it again! If you thrive on this type of work – then we need your people-smarts and keen mind as an Intermediate Support Analyst on our Operational Initiatives Team.

Your responsibilities would include:

Using your analytical skills and critical thinking to ask questions, understand our Business drivers and needs, and bring order and precision to scope and requirements on Operational initiatives.

Leading Operational initiatives that will increase eSignature adoption within Manulife Bank.

Acting like a product owner for changes to forms that Advisors, Mortgage Specialists, vendors and customers use to do business with us. You’re the key contact with our forms vendors and other internal partners to ensure our forms are up to date and consistent no matter where they’re used.

Capitalizing on your ability to build and foster positive, effective relationships to strengthen your partnership with key stakeholders.

Using a variety of requirements modelling techniques – such as user stories, process mapping, acceptance criteria, and business rules – to convey information.

Delivering documented solution requirements so that everyone has a clear and consistent understanding of the proposed solution.

Using your strong communication skills to lead meetings and present information to all levels within the company.

Preparing our business partners for changes that are introduced and articulating what is will mean forthemspecifically.

Using your problem-solving skills and sound judgement to make business decisions that drive results and solve customer problems.

Influencing your teammates with your good humor and passion for your role!


Am I right for the job?

You never lose sight of the customer – their needs and their experience in doing business with us. You put the customer at the center of everything you do.

The analysis profession isn’t new to you. You’ve spent five (5) years or more growing your knowledge, skill…

About Manulife