Overview

Sr. Technical Analyst Jobs in Toronto, ON at Royal Bank of Canada

Title: Sr. Technical Analyst

Company: Royal Bank of Canada

Location: Toronto, ON

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At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title

Sr. Technical Analyst

Job Description

Primary Responsibilities

Assisting in the building and maintenance of Messaging technologies on distributed platforms such as Linux, AIX, Windows and Tandem (HP).
Implement testing, reporting, documentation, and other services, as required
Configure, Install and Upgrade of IBM MQ and ACE on distributed systems.
Administer the MQ/ACE environments across the servers where the MQ/ACE products exists.
Automation of certain manual process that are currently handled.
Involvement in various projects, such as Audit and TSS remediation
Determining and recommending performance improvements
Provide L2/L3 support of Messaging technologies, including support to user community
Primary liaison between the vendor (IBM) and RBC for the Messaging technology products
Maintain a very good understanding of supported technology as well as interfacing technology supported by other areas of RBC
Effectively communicate complex technology subject matter and potential usage possibilities to senior management, peers and application development teams in RBC
Ensure that instances of Messaging technology software is at an optimal release level and being involved, as required, to coordinate/perform upgrades

Education/Experience

Professional with a minimum of 4 years’ experience in I.T. support role
Post-secondary diploma, degree or equivalent
Experience with Linux, AIX, Windows and Tandem.
Experience with administering/troubleshooting IBM MQ or IIB
Experience in Scripting preferably Shell.
Excellent interpersonal and highly developed communication skills (verbal and written)
Capability to manage multiple priorities across a number of assignments and prioritize effectively
Ability to resolve any minor conflicts/issues and escalate to others as appropriate

Nice to Have:
Experience or understanding of IBM MQ, ACE, middleware technologies, and/or design techniques and tools
Ability to script using shell, Python
Previous platform experience
Knowledge of domains, IP infrastructure, server operating systems, and domain registration standards, as well as an understanding of IT Standards, Methodologies, and audit requirement

Job Summary

Distributed Messaging Technologies is responsible for providing software support for the suite of IBM MQ and IBM Integration Bus (IIB)/App Connect Enterprise(ACE) products globally across all RBC platforms. IBM MQ is a middleware product from IBM that runs on multiple platforms and enables applications to send messages to and receive messages from other applications. ACE/IIB allows business information to flow between disparate applications across multiple hardware and software platforms. IBM MQ and ACE/IIB maintenance and support responsibilities include the evaluation, installation, removal, upgrade, setup, configuration, and troubleshooting of the various versions of IBM MQ and IBM ACE across the enterprise. This position will be supporting these products specifically on the NonStop or Tandem (HP), Linux, AIX and Wi…

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