Insurance Advisor, Contact Centre Jobs in Victoria, BC +2 locations • Remote at Western Financial Group

Title: Insurance Advisor, Contact Centre

Company: Western Financial Group

Location: Victoria, BC +2 locations • Remote

Truthfulness | Fairness | Value | Loyalty

As one of Canada’s top insurance broker, Western creates security and provides customized insurance solutions to over 1 million Canadians. For over a century, we’ve secured our neighbours’ future by building enduring relationships and staying true to our Guiding Principles and customer-centric values.


Celebrate success with a dynamic team who focuses on having fun, while exceeding customer expectations every day – remote work from home opportunity.

Our Insurance Advisors are responsible for proactively meeting customers’ needs in a high-volume contact center. In this ever-changing environment, we are looking for team members who are passionate about customer service, that like to have fun and celebrate their successes together.


Manage incoming call queues and maintain low wait times

Answer customer inquiries, striving for one touch resolution for customers

Optimize sales opportunities in each call, while prioritizing customers’ needs

Quickly access information from online databases to complete customers transactions

Make outbound calls for customer policy renewals and account reviews

Adapt your sales strategy based on the nature of your call, and customers priorities

Our Team Environment

Our customers come from all walks of life, and so do we. It’s the unique contributions of all Western team members that drive our success. We hire talented people from a wide variety of backgrounds because we know that it makes our company stronger. If you share our values, you’ll find a home among our 1,800+ team members.

Position Requirements


Experience achieving sales targets individual and as a team

Well versed in navigating multiple computer programs as once

Adept in retrieving customer data efficiently

Strong sales and communication skill


Call center experience

Adept in retrieving customer data efficiently

General Insurance Level 1 License an asset

Recent post-secondary and or vocational training


Location: This is located at our offices in Victoria, BC at 29 Helmcken Road

Full Time – 37.5 hours/week rotating schedule

Mon-Friday 7am -7pm

Saturdays 9-5 pm

Requisition #: 69541

Your safety is our top priority. In accordance with Canadian Health Authority recommendations we have taken steps to ensure the safety of all employees working in our branch offices. Currently, our work environments may look different than usual, however we are committed to supporting our clients and the communities in which we operate.

Western takes pride in providing programs that add value to our people’s lives – after all, they are our greatest asset! Eligible employees are offered competitive compensation packages consisting of 3 weeks’ vacation, paid personal days, paid wellness days, company matching investment and savings programs, and 100% employer paid group benefits which includes a health care spending account.

Western Financial Group has its own charitable foundation, Western Financial Group Communities Foundation.

About Western Financial Group