Customer Service Representative Job at WOODLAND MILLS INC – Port Perry, ON

We are looking for a Customer Service Representative to join the Woodland Mills team. In this position, you would be first point of contact for our customers calling in for support on their forestry equipment. You don’t need experience with forestry equipment or machinery, just a love for talking to people on the phone! By job shadowing our senior level technicians, you will eventually learn the technical language and how the machinery works.

Duties and responsibilities

  • First point of contact for inbound phone calls from customers to resolve technical issues with their equipment
  • Answer questions, receive complaints, troubleshoot, or triage to Level 2 technicians
  • Organize customer inquiries to prioritize tasks for the technical department
  • Create service tickets by data entering into ticketing system
  • Provide basic level of product information where possible

Education and technical requirements

  • Strong customer service and telephone skills
  • Professionalism in handling customers via telephone
  • Strong computer skills with good knowledge of MS Office software
  • Organization and time management skills
  • Ability to keep composure under pressure and deescalate conflict
  • Friendly personality

Working Conditions

  • This position is onsite at our Port Perry office
  • Criminal record check will be required of the successful candidate

Woodland Mills offers a fun and engaging environment to work in. Come and join a team that is passionate about delivering top notch forestry products and service to its customers.

We thank all who apply, however, only those candidates selected for an interview will be contacted. If you require any type of accommodation throughout the recruitment process, please let us know.

Job Type: Full-time

Salary: $17.00 per hour


  • Casual dress
  • Dental care
  • Extended health care


Ability to commute/relocate:

  • Port Perry, ON: reliably commute or plan to relocate before starting work (required)

Application deadline: 2022-07-22

About the Company


Company Location:  Port Perry, ON

Estimated Salary:

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