Claims Administrator – Adjustor Jobs in Mississauga, ON at Canada Cartage

Title: Claims Administrator – Adjustor

Company: Canada Cartage

Location: Mississauga, ON

Now Hiring

At Canada Cartage we work with intelligent and focused leaders who are driven to create an outstanding customer experience in partnership with Canadian leading brands. Canada Cartage is deep rooted in family values with an entrepreneurial culture where ideas are welcomed, growth is fostered and high performance is championed. A recognized thought leader and founded in 1914, Canada Cartage dominates the industry by delivering innovative fleet solutions.
We are currently looking to add a Full-time, permanent Claims Administrator to our team. Someone who is equally passionate about serving the community and achieving operational success alongside our dedicated and loyal employees.
Located at 1115 Cardiff Blvd, Mississauga and reporting to the National Manager, Risk Insurance & Claims, the Claims Administrator is for investigating and processing assigned company commercial insurance claims. You will be working closely with our Safety, Fleet & Operations departments in providing commercial claims service and support within a commercial fleet and logistics environment. You will be acting as a liaison between Canada Cartage and our Insurance Company and investigate, negotiate, and settle claims based on Insurer and Corporate claims guidelines.


Coordinates and handles all internal claims investigations and communicates the findings internally and to the customer/vendor within a timely manner.

Provide quality customer service to customers and claimants with a primary goal of resolving claims efficiently and expeditiously
Verifies/analyzes applicable coverage for the reported loss and administers the financial aspects of assigned claims including establishing claim reserves, internal cost allocation, processing loss payments and subrogation collection.
Negotiates, settles and resolves motor vehicle accident claims, cargo and property losses with insurance company adjusters, claimants, customers and third parties claimant representatives.
Receives and reviews incident reports and claim investigation material including Police reports, Motor Accident reports, and Property Damage and Exception reports.
Sets and monitors claim file reserves
Works with assigned independent adjusters and representatives from our insurance company on bringing claims to resolution.
Perform duties in accordance with industry standards, regulations, corporate timelines, performance standards and workplace safety and health policies and procedures
Coordinates with the fleet department, repair facilities, recovery companies and operations teams on getting damaged equipment repaired and back into operations in a timely and efficient manner.
Establishes, maintains and manages paperless and computer claim files, on assigned liability, property and physical damage claims with all documentation and investigation material housed in chronological order.
Prepares subrogation documents and manages cost recovery for applicable claim files
Maintain active monitoring file and diary ensuring claim files are managed effectively
Participates with an on call rotation which entails answering phone calls during off-duty hours
Other duties as reasonably assigned

Core Competencies and Qualification:

Property, Casualty and Liability claims experience.

Minimum 2 years of experience handling auto and cargo Claims (Commercial Transportation claims preferred)

Insurance Institute of Canada (CIP Program) designation considered asset or willing to pursue
Must be able to demonstrate strong verbal and written communication skills
Excellent time management, prioritization, organizational and planning skills required
Ability to problem solve, self-motivated and work independently
Good negotiation skills and customer service focus
Proficient in internet and database applications and Microsoft Office programs including Excel
Must have excellent keyboarding skills, be able to type over 40 WPM and have the ability to create, modify and manipulate data in spreadsheets
Strong verbal and written communication skills
Thrive in a high volume, fast paced environment

Why work for Canada Cartage?
Our Team
We are a family-oriented company with competitive benefits, including extended health and dental, RRSP and Company-Matching pension plans; discounted hotels, car rentals, entertainment, gym memberships, phone plans, electronics, to name a few of the perks; a cohesive team and a positive, hard-working atmosphere. We have fun events throughout the year, like truck rodeos, summer barbeques and driver-appreciation week that regularly bring us together. It’s important to give back to the communities in which we operate, so we volunteer with and donate to local charities
We also have Company wide recognition initiatives designed to recognize drivers and staff when they demonstrate outstanding customer service, teamwork and our core values.
Why do we have one of the lowest driver turn-over rates in Canada? A team environment, short-haul regular routes and great benefits.
Recognized leader in the industry:
Canada Cartage has been recognized on the Forbes list of Canada’s Best Employers 2022. This is the sixth straight year that Canada Cartage has been included on this list. https://www.forbes.com/companies/canada-cartage/?list=canada-best-employers&sh=7841454553d8
The Canada’s Best Employers 2022 title, along with our 6th year of being recognized by Trucking HR as one of Canada’s “Top Fleet Employers” serves to reinforce Canada Cartage’s reputation as an employer of high quality.
Our Values
Integrity: We conduct our business with honour, honest and ethics with our people, the environment and legal matters. We believe I being transparent and trustworthy, respecting the traditional “handshake” value system and earning our way in.
Humanity: We are a family minded organization, caring for people and treating them with dignity, decency and respect, be it employees, customers, suppliers or our partners. Open door policy and dealings is our way.
Accountability: Accountability and accessibility to our staff, customers and our customers’ customers is of utmost importance to us. We enable a high level of two way communication, providing access to people who wil deal with issues ad have the willingness to resolve things. We will be relied on and held accountable for our results and our long term commitments.
Collaboration: We understand that results are the product of a team effort. As part of our process, we ensure collaboration with all our staff at all levels in all roles across departmental lines. With our customers, we use a collaborative style approach, sharing ownership to ensure a successful operation.
Dedication: Our organization is employee and customer-driven. We encourage an environment of conscientious effort and earnestness, hiring problem solvers who are responsive and have a “can-do” attitude to get the job done.
Leadership: Personal leadership to us means being competent, taking ownership, demonstrating initiative, and having a voice. Corporate leadership to us means being leaders in the market, continuous improvement and innovation, and empowering those around you. https://jobs.jobvite.com/canadacartage

Come work with an industry leader!

We would like to thank all those expressing an interest in this position; however only the candidates selected for an interview will be contacted. Committed to employment equity, Canada Cartage Systems LP encourages applications from Aboriginal people, members of visible minority groups, and women.

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About Canada Cartage