Overview

Call Operator (no cold calling) Job at SINC Underground Services Inc – Kelowna, BC

The Job:
You will need to be self-motivated, enthusiastic, diriven and have great office skills.
This role will suit someone currently working in a Customer Service Team (Inbound call centre experience will be highly regarded) experience in high volume calls, live chat and email resolution is essential.

The role includes:

  • Working in a team who’s key role is to respond to all customer enquiries received via phone and email
  • Working across all aspects of our helpdesk in a timely manner aiming for a one touch customer service experience;
  • Providing end to end resolution of all customer enquiries or queries
  • Handle client disputes with compassion and care
  • Record all communication and actions performed accurately and thoroughly;
  • Perform daily administration tasks and achieve KPIs outlined by the team leader
  • Demonstrate an outstanding customer experience in all aspects of your interactions

Essential:

  • Experience in a contact centre, administration or retail
  • A positive attitude and exceptional work ethic;
  • A love of helping others and providing a positive interaction
  • Strong verbal and written communication skills;
  • An excellent customer-centric focus;
  • Good time management skills and the ability to work autonomously and within a team;
  • The ability to problem solve;
  • Intermediate skills in Microsoft Word and Excel
  • Experience in a contact centre environment would be highly regarded

Job Types: Full-time, Part-time, Permanent

Salary: From $17.00 per hour

Benefits:

  • Employee assistance program
  • Extended health care
  • Flextime
  • Paid time off
  • Vision care
  • Work from home

Schedule:

Education:

  • Secondary School (preferred)

Experience:

  • Customer service: 1 year (preferred)

About the Company

Company: SINC Underground Services Inc –

Company Location:  Kelowna, BC

Estimated Salary:

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About SINC Underground Services Inc -